Cancellation Policy (this is an updated Policy)

When you book a room at the Casa Kootenay, we block, reserve and hold that room specifically for you . Because we’re a small B & B in a resort community where guests book well in advance, it is difficult for us to re-book rooms without adequate notice. 

Casa Kootenay, we have a very conservative booking policy:

All prepaid deposits will not be refunded.  

Final 50% due on arrival. 

If refunds are needed the Refunds do not include paid taxes or wire fees. 

If you arrive and are unsatisfied with the accommodations, I will do my best to help you find a suitable replacement, but no refund will be issued.

Booking Agent cancellation policies are found on their individual sites. 

To reserve multiple rooms or split dates, Please contact us directly.